How long does it take to process an exchange?
Once the returned item is received and inspected, we will process the exchange within 5-10 business days, subject to stock availability.
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How do I initiate an exchange?
To initiate an exchange due to a factory fault detected at the point of installation, please contact our customer service team within 30 days of receiving the product. Provide your order details and a description of the issue, and our team will guide ...
How long will it take to receive my order?
Delivery times depend on your location and shipping option. Local deliveries within Lagos typically take 1-4 business days. Nationwide shipping to other parts of Nigeria can take 2-7 business days. Delivery times vary depending on the shipping option ...
How long does it take for my payment to be processed?
Payment processing times can vary depending on the payment method used. Credit/debit card payments and mobile payments are usually processed instantly or within a few minutes. Bank transfers may take longer, typically 1-3 business days, depending on ...
How long does shipping take within Nigeria?
Shipping within Nigeria typically takes 2-7 business days, depending on your location and the shipping method chosen. Zenevista offers multiple shipping options to meet your needs: Local Shipping (Lagos): This option is for orders within Lagos and ...
Returns Policy
At Zenevista, we aim to provide high-quality solar energy products and ensure customer satisfaction. If you receive a damaged or faulty item, or if you're not entirely satisfied with your purchase, you can return it following the procedures outlined ...