How long will it take to receive my order?

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• How long does shipping take within Nigeria?

  Shipping within Nigeria typically takes 2-7 business days, depending on your location and the shipping method chosen. Zenevista offers multiple shipping options to meet your needs: Local Shipping (Lagos): This option is for orders within Lagos and ...

• How long does it take to process an exchange?

  Once the returned item is received and inspected, we will process the exchange within 5-10 business days, subject to stock availability.

• How long does it take for my payment to be processed?

  Payment processing times can vary depending on the payment method used. Credit/debit card payments and mobile payments are usually processed instantly or within a few minutes. Bank transfers may take longer, typically 1-3 business days, depending on ...

• What should I do if my order is delayed or lost?

  If your order is delayed or lost, please contact our customer service team. We will investigate and resolve the issue as quickly as possible.

• What steps do I follow for complaints or issues with my order?

  If you have a complaint or issue with your order, please contact customer service. We will address your concerns and work to resolve the issue to your satisfaction.