How do I initiate an exchange?

How do I initiate an exchange?

To initiate an exchange due to a factory fault detected at the point of installation, please contact our customer service team within 30 days of receiving the product. Provide your order details and a description of the issue, and our team will guide you through the exchange process.

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    • How long does it take to process an exchange?

      Once the returned item is received and inspected, we will process the exchange within 5-10 business days, subject to stock availability.

    • Are there items that cannot be exchanged?

      Items that have been installed or modified are not eligible for exchange unless a factory fault is detected by a certified solar technician during installation.

    • Do I have to pay for return shipping?

      If the exchange is due to a factory fault detected at the point of installation, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.

    • Returns Policy

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