Returns and Exchanges
Do I have to pay for return shipping?
If the exchange is due to a factory fault detected at the point of installation, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.
Are there items that cannot be exchanged?
Items that have been installed or modified are not eligible for exchange unless a factory fault is detected by a certified solar technician during installation.
How do I initiate an exchange?
To initiate an exchange due to a factory fault detected at the point of installation, please contact our customer service team within 30 days of receiving the product. Provide your order details and a description of the issue, and our team will guide ...
What is your return policy?
Goods sold and received in good condition are not eligible for refunds after payment. However, if a factory fault is detected at the point of installation by a certified solar technician, such goods can be returned for inspection and replacement, if ...
How long does it take to process an exchange?
Once the returned item is received and inspected, we will process the exchange within 5-10 business days, subject to stock availability.