Zenevista Privacy Notice

1. About this Notice This Privacy Notice provides information on how Zenevista collects and processes your personal data when you visit our website or mobile applications. It explains how we handle your personal data, how we keep it secure, and the rights you have concerning your personal data.
   
2. Who We Are Zenevista is a leading supplier of solar energy products and services. We operate through our website, connecting customers with high-quality solar solutions. Zenevista is a trusted partner for high-quality solar energy solutions, from solar panels and accessories to batteries and inverters and we provide innovative products to power your sustainable journey.

Any personal data provided or collected by Zenevista is controlled by our Zenevista Energy Limited.

1. The Data We Collect About You Personal data refers to any information that can identify a specific individual, directly or indirectly. We collect and use this data to provide tailored products and services and to continually improve our offerings. The types of personal data we collect include:

• Information you provide to us: This includes your identity data, contact information, payment details, delivery address, and biometric data.
• Information we automatically collect or obtain from third parties: This encompasses data collected through our website and mobile applications, such as device information, browsing activity, and purchase history.

1. Cookies and Other Identifiers We use cookies and similar technologies to distinguish you from other users and to enhance your browsing experience. For more information, read our Cookie Notice.
2. How We Use Your Personal Data We use your personal data to operate, provide, develop, and improve our products and services, including the following:

• Registering you as a new customer
• Processing and delivering your orders
• Managing your relationship with us
• Providing customer service and support
• Recommending products or services that may be of interest to you
• Complying with legal obligations
• Detecting and preventing fraud

1. Legal Basis for Processing Personal Data We process your personal data based on various legal grounds, including:

• Consent: For example, when you agree to receive marketing communications from us. You can withdraw your consent at any time by unsubscribing from our emails.
• Legitimate Interests: Where necessary to understand our customers, promote our services, and operate effectively, as long as it doesn't unduly affect your privacy.
• Contractual Obligations: When processing is required to fulfil a contract with you, such as processing orders and payments.
• Compliance with Law: When we need to process personal data to comply with legal obligations.

1. How We Share Your Personal Data We may share your personal data with third parties for specific purposes, including:

• Delivery and Fulfillment: Sharing data with logistics providers to deliver your orders.
• Third-Party Service Providers: Engaging third parties to perform certain functions, such as payment processing, data analysis, and customer service.
• Business Transfers: If we sell or acquire businesses, customer information may be part of the transferred assets.
• Fraud Detection: Sharing information to detect and prevent fraud.

1. International Transfers We may transfer your personal data to locations in other countries if permitted by applicable laws. In such cases, we ensure proper protection measures to maintain the same level of data protection as in the country of origin.
2. Data Retention We retain personal data only for as long as necessary for the purposes outlined in this notice. Once there is no legal or business need to retain your data, we will securely delete or anonymize it.
3. Data Security We have implemented security measures to protect your personal data from unauthorized access, loss, or disclosure. Access to your data is restricted to authorized personnel who require it for business purposes and are bound by confidentiality agreements.
4. Your Legal Rights You have certain rights under data protection laws, including the right to access, correct, or delete your personal data, object to or restrict processing, and request data transfer to a third party. If you wish to exercise your rights, contact us via email at legal@zenevista.com.ng.
5. Contact Information For questions or concerns about this Privacy Notice, or to exercise your legal rights, contact our Data Privacy Officer by email at compliance@zenevista.com.ng. We will investigate and respond to complaints within prescribed timelines.
6. Related Practices and Information

• Cookie Notice
• Terms and Conditions